return policy
Return Policy for Luxury Wallcoverings | daisy james
At daisy james, customer satisfaction is our top priority. While we design, produce, and ship our luxury wallcoverings with the utmost care and craftsmanship, we understand that a product may occasionally fall short of your expectations. On this page, you’ll find all the information about our return policy, the conditions, and how to easily submit a return request. This way, you are guaranteed transparent service and a worry-free experience.
return Policy
Return Requests
Would you like to return a product? Please notify us within 14 days of receiving your order by sending an email to info@daisyjames.nl, including your order number, reason for return, and, if applicable, a photo of the product.
Conditions for Returns
- The product must be unused, undamaged, and returned in its original packaging.
- Custom-made products and specially produced wallcoverings cannot be returned unless there is a manufacturing defect or transport damage.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless otherwise agreed or if the product was delivered damaged or incorrectly.
Refunds
Once we have received and inspected the returned product, we will refund the purchase amount within 14 days via the original payment method.
Questions?
If you have any questions about our return policy or your order, feel free to contact us at info@daisyjames.nl.